This policy explains how refunds and cancellations work for wallet top-ups and plan subscriptions on the Kriiddaank WhatsApp Business Platform ("the Service").
Wallet balance is debited only for WhatsApp conversation charges after a message send is confirmed successful — a failed send is never charged. Because of this, wallet balance already spent on delivered conversations is non-refundable. Any unspent wallet balance may be refunded on request; we'll process it back to the same bank account the top-up was made from within 7-10 business days of a verified request.
Plan fees are billed manually and activated after payment confirmation, so nothing is charged automatically without your action. If you cancel a plan before its billing period ends, the unused portion is refunded on a pro-rated basis; if you've already used the plan's included features for the majority of the billing period, we may decline a refund for that period at our discretion, but will always tell you why.
You can request a plan cancellation or wallet refund at any time by contacting us — there is no lock-in period and no cancellation fee.
Email us at support@toypulse.in with your account email and the top-up or plan payment you'd like refunded. We'll confirm the refundable amount and processing timeline within 2 business days.
We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.
For any billing or refund questions, contact us at support@toypulse.in.