FAQ

Frequently asked questions

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Getting started
How do I connect my WhatsApp Business Account?

Create a free account, then use the Embedded Signup flow in your dashboard — Meta's own popup walks you through connecting your Facebook Business, creating or linking a WhatsApp Business Account, and registering a phone number. No API keys to copy anywhere.

Do I need a Facebook Business account first?

You'll need a Facebook Business account, which Meta's Embedded Signup can help you create if you don't already have one.

Can I use a phone number I already use on regular WhatsApp?

No — a number registered to the WhatsApp Business Platform (Cloud API) can't also run the regular WhatsApp or WhatsApp Business app at the same time. Most businesses register a new or previously-inactive number.

Pricing & billing
What's the difference between the plan fee and conversation charges?

The plan fee covers dashboard access and platform features. Conversation charges are Meta's own per-category messaging fees, billed from your wallet — passed through with no markup beyond the 3% platform discount already baked into our rates.

How does the 3% discount work?

Every rate we publish — plan fees and conversation charges alike — is set at exactly 3% below the equivalent published rate from major market-leading providers.

How do I top up my wallet?

From your dashboard, submit a top-up request with your bank transfer reference — our team confirms receipt and credits your wallet.

Is there a free option?

Creating an account is free — you only pay conversation charges once you connect a WhatsApp Business Account and start sending, plus a plan fee if you choose to upgrade.

Security & privacy
Do you ever see my Facebook password?

No. Connecting your account goes through Meta's own Embedded Signup popup — we only ever receive the access token Meta issues afterward, never your login credentials.

Can other customers see my conversations or contacts?

No. Every dashboard query is scoped to your account specifically — see our Security & Trust page for the full breakdown.

Do you support two-factor authentication?

Yes — enable it from your dashboard's Security page using any TOTP app like Google Authenticator, with backup codes for account recovery.